BELOW  AVERAGE CUSTOMER SATISFACTION

Bag Borrow or Steal, now know as Avelle rents designer handbags by the week, month or season. They guarantee all their bags to come to you in excellent condition and can be rented for a week, a month or a season. They offer a large selection of different types of bags including: clutches, evening bags, hobos, satchels, totes, vintage bags, messenger bags, back packs and more.

Membership: Consists of 3 plans to choose from:

$9.95 monthly - comes with a $9.95 rental credit

$19.95 for 3 months - comes with a $19.95 rental credit

$60.00 for a year - comes with a $60.00 rental credit

By becoming a member you can get a 20% discount in addition to the initial credit you get upon joining. You will also get invited to private sales and be privy to special offers. Members also get first look and choice of the newest handbags when they arrive.

 Selection: The bags are categorized into 5 different price ranges as follows:

Under $40 a month - These include brands such as: Tory Burch, Kate Spade, Juicy Couture, Rafe New York, Michael Michael Kors, Tahari, Felix Rey, L.A.M.B., etc.

$40 to $99.00 a month -  These include brands such as: Gucci, Louis Vuitton, D & G, Cole Haan, Coach, Fendi, etc.

$100 to $199.00 a month -  These include brands such as: Gucci, Chanel, Louis Vuitton, Chloe, Prada, Jimmy Choo, Balenciaga, Furla, Kooba, etc,

$ 200 to $ 399 a month -  These include brands such as: Gucci, Chanel. Louis Vuitton, Chloe , Prada, Valentino, Versace, Fendi , Judith Leiber, etc.

$ 400 and up a month - These include brands such as: Hermes, Chanel, Judith Leiber, Nettie Rosenstein, etc

Avelle also offers a “Match Maker” search option where you can choose details such as color, size, bag type, hardware color, interior lining color and more to bring up the handbags that fit the criteria you chose.

A new service that they are offering now is handbag cleaning where you can send your handbag in and get it cleaned up or repaired for a set fee.

Free return of bags is offered and seems to be the standard in this industry.

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Customer Feedback:

“I have borrowed a couple items from BB&S in the past- however, when I attempted to borrow the perfect Vera Wang necklace for my wedding they informed me that I would have to build up a 3 month continuous borrowing history prior to doing so (not possible since the wedding was 2 weeks away). After this experience I will not be borrowing again…a shame, since my borrowing would have only increased.”

Part of actual user comment at Kaboodle .com

The customer is not #1- I actually was a customer service rep for the website in Illinois. This company is no way by far Net Flicks. My basic day was nothing but unhappy customers online/phone/emails and live chat..

Part of actual user comment at CouponMountain.com

Jamie - Bag, Borrow or Steal is awesome. I see them all over the place including a big spot in the new Sex and the City movie. If I only wanted one bag, I wouldn’t use these guys, but I’ve always got to have the latest and greatest.:) I actually save money with them.

Part of user comment at BusinessWeek.com

Aaron - The customer service is seriously a hit to the company. I am about to give up my membership with Bagborroworsteal. Every time I had a concern, their poorly trained staff never assisted me in a correct way.

Part of user comment at BusinessWeek.com

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 Research Results: This company has an impressive selection of designer handbags, along with jewelry, sunglasses and watches. There is enough variety to please almost any handbag enthusiast. However there are some major drawbacks to renting from this company according to the customer feedback our research team found on the internet, especially in the  area of customer service. Proceed with caution!

 

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